Integrated Management System Policy

QMS/IMS implementation & background info:

Implementation of Quality Management System (the QMS) in accordance with the requirements stipulated in ISO 9001 standard at the International Airports is the common practice and it is the key part of the Management Strategy for development and continues improvement of the quality of services at the Airports worldwide. ISO 9001:2008 certificate was first awarded to Limak Kosovo International Airport (LKIA) after audit performed in November 2012 by International certification body “URS” in the areas of: Ground Handling, Terminal Operations, Information Technology, Procurement, Administration, Commercial, Aviation Safety, Human Resources, VIP services, CIP services, Food & Beverage, Facility Control, Building Maintenance, Planning and Development, Mechanical Maintenance, Wildlife Management, AGL/PWR maintenance, Airfield Maintenance; Rescue and Fire Fighting Services, Schedule Facilitator and Medical services. The LKIA QMS recertification process continued every year. In September 2018, the LKIA QMS is planned to be certified in accordance with the ISO 9001:2015 standard for the first time.

In addition, in November 2012, LIMAK Kosovo International Airport was first certified with ISO 14001: 2004 standard for Environmental Management System (EMS) and ISO 10002:2004 standard for Customers Handling System (CHS). The recertification process continued every year for both ISO 14001 and 10002 standards, whereas in September 2018 it is planed that LKIA EMS will be certified in accordance with the ISO 14001:2015 standard for the first time, whereas the LKIA CHS system is expected to be certified in accordance with the ISO 10002 :2014 requirements.

Three ISO certified systems were incorporated in one - Integrated Management System (IMS).

In July 2015 LKIA has been first time certified with the ISO 50001:2011 Energy Management System and continued every year. In August 2016 LKIA has been certified with Airport Carbon Accreditation Level +1(Mapping). LKIA has assessed the carbon footprint from CO2 emissions based on 2014 while reducing 11% of CO2 emissions that resulted with the accreditation of Level 2 (Reduction) in 2017.


Nowadays, there is a global concern about the climate impact of airports, but also there is an effort to improve the operational efficiency, reduce electricity consumption, reduce carbon emission. Measuring and managing the LKIA’s Green House Gases (the GHG) emissions is a high priority for our Airport.

Consequently, LKIA aims to upgrade with Level 3 (optimization) from ACA (Airport Carbon Accreditation) by engaging its partners and stakeholders and establishing the energy and carbon stakeholder engagement plan. On the environmental front, our approach is to provide easy to use platforms where we can work together across the whole airport community to further reduce our environmental impacts. The opportunity to contribute to so many important environmental goals will not be missed by Limak Kosovo International Airport.

The LKIA Top Management has defined and documented the “Quality, Environment and Complaints Handling Policy”. This policy includes the company’s commitment for meeting customer requirements and enhancing customer satisfaction through continual improvement of its services and the IMS. – see attached IMS Policy.

Moreover, LKIA Top Management has implemented Energy and Carbon Management Policy aiming to show the organization's commitment in being environmentally friendly.